Descrição
Obs.: Livro sem uso, com paginas amareladas e um pouco sujas pelo tempo – capa, contracapa, bordas e paginas integras. sem marcas, grifos, marcações ou qualquer tipo de detalhe que possa interferir na leitura ou pesquisa – Conteudo perfeito
Contents: Preface and Acknowledgments 1. How to Think About Quality Planning 2. Establish Quality Goals 3. Identify the Customers Appendix: Then and Now in Quality Control 4. Determine Customer Needs 5. Provide Measurement 6. Develop Product Features 7. Develop Process Features 8. Develop Process Controls: Transfer to Operations 9. Strategic Quality Planning 10. Multifunctional Quality Planning 11. Departmental Quality Planning 12. The Data Base, Motivation, Training 13. Quality Planning for the Taurus: Case Example 14. Decisions for the Consumer Price Index: Case Example 15. Replanning the Product Development Process: Case Example Epilogue: What Should I Do Next? Glossary References Index
